Frequently Asked Questions
We have gathered some of the most commonly asked questions we get.
Q. Since when have you been operating?
A. EcoCrew has been operating as a trusted Korean family owned business since 2014 providing friendly and reliable office, window and home cleaning services for many businesses in Auckland.
Q. What are your business hours?
A. EcoCrew operates as late as 11pm during weekdays and 10pm on weekends. We do this to make sure our clients get the flexibility they deserve.
Q. Which areas do you cover?
A. EcoCrew looks after almost entire Auckland from as far as Papakura in South Auckland, Hobsonville in West Auckland, Half Moon Bay in East Auckland and Albany in the northern part of Auckland. If you require our cleaning services outside of these area, you can ask us to see if our services are available.
Q. What sets your company apart from the others?
A. At EcoCrew, we prioritize customer satisfaction. This is why we have our own 100% money back guarantee. If you are not satisfied with any of our services, let us know about it and we will make sure to get that issue resolved. Otherwise, we will refund 100% of your money!
Q. Do you offer casual or one-off cleaning service?
A. EcoCrew has well maintained our weekly roster. This means that our cleaning professionals are always ready to come to you. Please do not hesitate to enquire about casual or one-off cleaning services!
Q. Are your cleaning services backed by a guarantee?
Absolutely! If you’re not happy with any of our services you can let us know at anytime. Once we know the problem we’ll do our best to get that resolved otherwise, we’ll offer you a 100% refund.
Q. Do you provide cleaning services after hours and weekends?
A. Yes we do! We do this to provide great flexibility for our clients so they can have their offices, windows and homes cleaned while their properties are vacated, while they’re on their holidays or in case of after hours emergencies.
Q. How can I trust you to clean my office or home when nobody's around?
Ever since we have started operating this cleaning business in 2014, we have never had a single incident where we have let our clients down with theft or any other unethical behaviours. Each and every cleaning professionals at EcoCrew have 100% clean record of criminal activities. If you have experienced any problems with your previous cleaning service companies and you are very concerned, we’ll prove it by showing you our criminal record history to give you a peace in mind.